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I am a Responsible Official (RO) and I have requested access to my permit with a NetDMR Subscriber Agreement (SA), but my Regulatory Authority (RA) is seeing the status as pending with no check box to approve/deny my request. What do I do?

We have frequently experienced ROs thinking they signed the subscriber agreement, but actually they just reviewed and printed it; they did not click on ‘Sign Subscriber Agreement.” The link below is for a document that shows a permittee how to sign the Subscriber Agreement. If a permittee forgot to sign a subscriber agreement, they can always go to “My Account,” scroll down to “My Permits,” and click on the “Sign” button next to the pending requests.

For more detailed steps, please go to:

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