Search Knowledgebase:

Follow

When a user in CDX has Permittee(no signature) but in NetDMR has Permittee(signature) pending request. When entering NetDMR, the user receives ‘Invalid User Type’ error. The user wants to enter NetDMR as Permittee(no signature).

1.In CDX, deactivate his Permittee (no signature) account

2.Then ask the user to add program service with Permittee (signature) role

3.Enter NetDMR, go to “My Account” and delete his Pending Signatory

4.After that, in CDX, RA can deactivate his Permittee (signature) role

5.Ask the user to add program service with Permittee (no signature)

6.Then he can enter NetDMR as a Permittee (no signature)

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request