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December 2017-System Updates

December 1-7:

  • NetDMR Problem Issue Description:
    • Intermittent disruption to access experienced by NeTDMR issues
      • Impact:  Delays in processing transactions
  • Problem Source: 
    • Support contractors are working together to isolate the issue.
    • The issue seems to be related to the connections with hardware servers that are part of the NeTDMR workflow
    • Logs are being reviewed to determine where the failures are happening, and to confirm whether the issue is in connection levels or elsewhere.
  • Problem Resolution – pending outcome of above analysis
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